article thumbnail

Finding Real Experts in the Age of LinkedIn

Taylor Reach Group

If you agree that the above is a reasonable measure of expertise, then you should consider The Taylor Reach Group for your contact center, customer experience transformation initiatives. All Taylor Reach consultants have between 20 -44 years of contact center leadership and management experience. Experience. CRM Magazine.

article thumbnail

How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Customer Bliss

This includes customer and dealer standards, as well as contact centers. In addition, he oversaw lead management, owner direct marketing and customer support call center operations across various communication platforms, which included the extension of the organization’s customer support framework to include social media.

article thumbnail

Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant.