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New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Contact Centers, Privacy and Compliance. Aaron brings up the point that the new privacy laws are particularly important for contact centers because they process so much personal information just by the nature of the work they have to do.

Compliance 52
Compliance Contact Center Legal Sentiment Analysis 52
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Interaction Analytics: Listening in on the Omnichannel Customer Journey

DMG Consulting

APRIL 14, 2023

Interaction analytics applications capture and report on what is happening, enabling companies to measure the impact of their actions on their customers and prospects. Feature-rich IA solutions deliver significant benefits to contact centers.

Omnichannel 48
Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48
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