CSAT.AI

JULY 31, 2019

Though there are many reasons for agent t urno ver in contact centers , one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve the situation. Though there is gen der ine quality in contact centers, sexual harassment isn’t just a female issue.

Contact Center 72

Contact Center Sentiment Analysis Legal AI 72

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Contact Centers, Privacy and Compliance. Aaron brings up the point that the new privacy laws are particularly important for contact centers because they process so much personal information just by the nature of the work they have to do.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. And with the Great Resignation looming over the contact center world, you’ll need all the help you can get!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

DMG Consulting

APRIL 14, 2023

Feature-rich IA solutions deliver significant benefits to contact centers. However, for IA to deliver strategic benefits, its use must be expanded beyond contact centers and applied more broadly throughout the enterprise.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

UJET

DECEMBER 17, 2020

When paired with an intelligent contact center platform to “recognize” repeat digital visitors, NLP can offer personalized greetings. Imagine that a customer who is in a hurry calls into your contact center. Your digital customers expect the same level of individual attention you give your in-store customers.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

When paired with an intelligent contact center platform to “recognize” repeat digital visitors, NLP can offer personalized greetings. Imagine that a customer who is in a hurry calls into your contact center. Your digital customers expect the same level of individual attention you give your in-store customers.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

CSAT.AI

FEBRUARY 5, 2020

is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. Real Time Contact Center Agent Support. With CSAT.AI Use CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52