UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

CSAT.AI

FEBRUARY 5, 2020

Are you sad that you can only monitor a small fraction of customer service interactions? That kind of deep dive data would give you a solid picture of your service revealing what is working and what needs improvement. you are able to search for legal terms/litigious language, and flag those interactions. With CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CSAT.AI

SEPTEMBER 26, 2018

Call center costs depend on many variables, much like the final cost of a sun-ripened tomato. Like a farm, labor is the highest cost involved in operating a call center. Similarly, there are customer service issues that require the finesse of a knowledgeable agent. Many crops are still hand picked by skilled laborers.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

CSAT.AI

JULY 31, 2019

Abuse is not high on the list for most job seekers, customer service employees included. Though there are many reasons for agent t urno ver in contact centers , one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve the situation. Disrespect.

Contact Center 72

Contact Center Sentiment Analysis Legal AI 72