Compliance Contact Center Legal Sentiment Analysis 
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust.
DMG Consulting
APRIL 14, 2023
Feature-rich IA solutions deliver significant benefits to contact centers. However, for IA to deliver strategic benefits, its use must be expanded beyond contact centers and applied more broadly throughout the enterprise.
CSAT.AI
FEBRUARY 5, 2020
The Power of QA/Compliance Automation. is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. Your managers are covered also.
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