CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. Your managers are covered also.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. From the GDPR website : “If you record phone calls you must fulfil any of the following conditions to ensure you are doing so legally: Receive consent from the individual(s) in the phone call to record. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90