Compliance Legal Predictive Analytics Sentiment Analysis 
DMG Consulting
APRIL 14, 2023
Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.
Logicalware
JULY 26, 2023
The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.
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