Hodusoft

JANUARY 24, 2024

Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

SugarCRM

OCTOBER 17, 2023

Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback. Generative AI is a great tool to use in this context.

AI 26

AI Predictive Analytics Legal Social Media 26

Execs In The Know

OCTOBER 15, 2023

Gathering data from various sources and ensuring its quality, security, and compliance create the foundation for informed AI decision-making, enabling insights into customer behavior and preferences. Be diligent in entrusting data security and compliance to reputable partners, while preserving the experience customers expect from your brand.

AI 52

AI Artificial Intelligence CX Compliance 52

DMG Consulting

APRIL 14, 2023

Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

OCTOBER 19, 2023

Compliance and Regulatory Adherence: Quality assurance also includes compliance and adherence to regulatory requirements. This not only helps in building trust among customers but also helps in avoiding penalties and legal issues that can be a costly affair. It is equally important to forecast future costs.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52