Hodusoft

JANUARY 24, 2024

Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

SugarCRM

OCTOBER 17, 2023

Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback. Generative AI is a great tool to use in this context.

AI 26

AI Predictive Analytics Legal Social Media 26

Execs In The Know

OCTOBER 15, 2023

You can optimize touchpoints for increased satisfaction and efficiency by identifying places where AI can improve interactions, expedite procedures, and create a seamless customer experience. Be diligent in entrusting data security and compliance to reputable partners, while preserving the experience customers expect from your brand.

AI 52

AI Artificial Intelligence CX Compliance 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37