Execs In The Know

OCTOBER 15, 2023

To build a plan for your projects, identify specific targets such as decreasing response times or increasing customer satisfaction. Analysis of Service Journey Opportunity mapping for AI integration can be identified by thoroughly mapping the customer and employee journeys.

AI 52

AI Artificial Intelligence CX Compliance 52

SugarCRM

OCTOBER 17, 2023

Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates. Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines.

AI 26

AI Predictive Analytics Legal Social Media 26

DMG Consulting

APRIL 14, 2023

Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Logicalware

JULY 26, 2023

Contact centres can offer instant and personalised support by leveraging AI, significantly reducing response times and enhancing overall customer satisfaction. P Predictive Analytics: AI-driven data analysis that utilises historical data to predict future outcomes and customer behaviour, aiding in proactive decision-making.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

OCTOBER 19, 2023

When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction. Using this strategy, high-priority customers or critical issues can be directed to the priority queue. This further helps in saving costs and enhancing customer satisfaction.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52