Artificial Intelligence Compliance Legal Predictive Analytics 
Logicalware
JULY 26, 2023
Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.
DMG Consulting
DECEMBER 7, 2021
This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
OCTOBER 15, 2023
In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Be diligent in entrusting data security and compliance to reputable partners, while preserving the experience customers expect from your brand.
Hodusoft
JANUARY 24, 2024
Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.
DMG Consulting
APRIL 14, 2023
Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.
Expert insights. Personalized for you.
52 
Let's personalize your content