Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. GrowthDot Suite Pro (Support) gives you access to GrowthDot’s four apps ( Proactive Campaigns , Email Tracking , GDPR Compliance , and Sanctions Check ) for one low price.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

MattsenKumar

SEPTEMBER 21, 2023

Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

JANUARY 24, 2023

Sentiment analysis to automatically detect, extract, and classify whether the conversation is positive, negative, or neutral; it should include the ability to differentiate sentiment by agent or customer. Identifying and immediately addressing non-compliance or potential fraud situations.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. The tool can be used to monitor agents for compliance to policies. for Customer Experience and Quality Assurance, Your New Best Friend appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your managers are covered also.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CommBox

DECEMBER 14, 2023

Highlight best practices to ensure compliance with data protection regulations and build trust with customers. Discuss the integration of sentiment analysis and emotional intelligence, enabling chatbots to engage in more nuanced and empathetic conversations with customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. As a result, you can streamline the survey process and increase the response rate.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 55

Machine Learning Sentiment Analysis Artificial Intelligence AI 55

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Zendesk

MAY 9, 2023

New capabilities announced today include: Intelligent triage: Uses intent detection, language detection, and sentiment analysis to automatically classify incoming customer issues and create powerful intelligent workflows and reporting, leveraging these insights.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

CommBox

OCTOBER 18, 2023

How to use generative AI to boost conversational AI-powered experiences Sentiment Analysis Generative AI can identify emotional nuances during customer conversations, and generate a more sensitive, tailored response to what a customer is feeling, ensuring a holistic and emotionally intelligent customer experience.

AI 98

AI Customer Service CX E-commerce 98

DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Using IA to enhance QM and compliance programs is a very opportunistic application, and businesses are showing growing interest in AQM. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.” We’ve all heard this message.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

Qualtrics

APRIL 13, 2021

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Why Fewer Female Executives?

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Sentiment and Demographic Analysis: AI-powered tools simplify the process of extracting real-time feedback and spotting trends.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Zendesk

FEBRUARY 27, 2021

AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools. See a dashboard view of the sentiment of recent and unanswered tickets. Monitor security risks and ensure compliance with regulatory regimes like HIPAA, PCI, GDPR, CCPA, and more.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90