CSAT.AI

NOVEMBER 17, 2022

AI can monitor and provide quality assurance (QA) analysis for interactions in real time so managers don’t have to do it manually. AI can double check that customer issues were addressed and addressed well. Fewer agents are needed when automated processes are handling some customer needs. is one such solution.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Auralis (Support) is a comprehensive AI-powered service designed to improve customer service by offering a range of AI tools such as chatbots and intelligent automation.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. It is a human assisted AI tool. AI applied to support your human employees helps them to accomplish more with less time. The tool can be used to monitor agents for compliance to policies. Your managers are covered also. You might just finish that coffee before it gets cold!

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. Customization Options: A good tool allows you to create tailored surveys and forms. These methods give you a complete picture of what customers think.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

MARCH 7, 2019

AI and Bots: Are you ready? Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. AI and Bots: Are you ready? Reserve my seat. Q9: What security concerns are there with bots? Reserve my seat. Webinar.

Machine Learning 52

Machine Learning Sentiment Analysis Artificial Intelligence AI 52

Comm100

MARCH 7, 2019

AI and Bots: Are you ready? Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. AI and Bots: Are you ready? Reserve my seat. Q9: What security concerns are there with bots? Reserve my seat. Webinar.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Using IA to enhance QM and compliance programs is a very opportunistic application, and businesses are showing growing interest in AQM. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.” We’ve all heard this message.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Why Fewer Female Executives?

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98