SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

While choosing the right feedback tool for your B2B service business you must check the following: Business Goals: Define what you want to achieve with the tool, like improving customer satisfaction or streamlining operations. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Timesup on agents routinely harassed by customers: being sworn at or called names. It is a human assisted AI tool. AI applied to support your human employees helps them to accomplish more with less time. The tool can be used to monitor agents for compliance to policies.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CSAT.AI

FEBRUARY 6, 2019

From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Call Recording and Compliance. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.”

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Why Fewer Female Executives?

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49