DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

SEPTEMBER 15, 2023

While choosing the right feedback tool for your B2B service business you must check the following: Business Goals: Define what you want to achieve with the tool, like improving customer satisfaction or streamlining operations. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Timesup on agents routinely harassed by customers: being sworn at or called names. The tool can be used to monitor agents for compliance to policies. Your managers are covered also. With CSAT.AI you are able to search for legal terms/litigious language, and flag those interactions.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

CommBox

OCTOBER 18, 2023

These insights can be used to improve service quality, enhance load balancing between human and automated support, and improve decision-making, ultimately leading to an elevated experience and higher satisfaction rates. Gather feedback to make necessary improvements. Trigger real-time alerts for issues.

AI 98

AI Customer Service CX E-commerce 98

CSAT.AI

FEBRUARY 6, 2019

From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Call Recording and Compliance. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.”

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

Qualtrics

APRIL 13, 2021

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

CSAT.AI

AUGUST 21, 2019

Women are associated with family more than business, with emotion over competence, with compliance instead of achievement. The post Disrupting Gender Inequality in Call Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Why Fewer Female Executives?

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52