Compliance Customer Satisfaction Legal Sentiment Analysis 
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.
DMG Consulting
APRIL 14, 2023
Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Logicalware
JULY 26, 2023
Artificial Intelligence is paramount for contact centres due to its transformative impact on customer experiences and operational efficiency. Contact centres can offer instant and personalised support by leveraging AI, significantly reducing response times and enhancing overall customer satisfaction.
CSAT.AI
FEBRUARY 6, 2019
From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Call Recording and Compliance. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements.
CSAT.AI
FEBRUARY 5, 2020
The Power of QA/Compliance Automation. Timesup on agents routinely harassed by customers: being sworn at or called names. is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. Your managers are covered also.
Expert insights. Personalized for you.
52 
Let's personalize your content