Zendesk

OCTOBER 31, 2023

Sentiment analysis, developed with UK government backing specifically for how people talk rather than how they type, is applied to both the caller and the agent or agents as the call progresses. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities. The outcome?

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Logicalware

JULY 26, 2023

Artificial Intelligence is paramount for contact centres due to its transformative impact on customer experiences and operational efficiency. Contact centres can offer instant and personalised support by leveraging AI, significantly reducing response times and enhancing overall customer satisfaction.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

CSAT.AI

JANUARY 8, 2020

This webinar at Brighttalk hosted by Aaron Lumnah (Senior Manager, Demand Generation, Semafone) with guest Thomas Chisena (Associate, Foley & Lardner LLP),covers legal parameters and how they affect the contact center. However, the protection of consumer data isn’t just a legal issue it’s a trust issue.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

CSAT.AI

SEPTEMBER 26, 2018

Automated system software identifies the nature of a customer call and forwards to the appropriate department. Items like legal disclaimers and policies can be prerecorded ensuring accuracy and consistency. The recording and logging of calls provides valuable data to refine processes and improve customer satisfaction and retention.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

CSAT.AI

FEBRUARY 5, 2020

is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. With CSAT.AI The tool can be used to monitor agents for compliance to policies.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52