CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Contact Centers, Privacy and Compliance. Aaron brings up the point that the new privacy laws are particularly important for contact centers because they process so much personal information just by the nature of the work they have to do.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

DMG Consulting

APRIL 14, 2023

Interaction analytics applications capture and report on what is happening, enabling companies to measure the impact of their actions on their customers and prospects. Feature-rich IA solutions deliver significant benefits to contact centers.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

CSAT.AI

FEBRUARY 5, 2020

is customizable with industry specific upgrades available: Personally Identifiable Information (PII) data does not need to be stored Keywords are storable for analysis. you are able to search for legal terms/litigious language, and flag those interactions. Real Time Contact Center Agent Support. With CSAT.AI Use CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

CSAT.AI

SEPTEMBER 26, 2018

Automated system software identifies the nature of a customer call and forwards to the appropriate department. Items like legal disclaimers and policies can be prerecorded ensuring accuracy and consistency. This type of tool helps ease language barriers for a US based company working with an overseas call center.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. In short, call center automation makes it easier for agents to resolve customer issues in a single interaction.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

CSAT.AI

JULY 31, 2019

Abuse is not high on the list for most job seekers, customer service employees included. Though there are many reasons for agent t urno ver in contact centers , one cause is harassment from customers. Here are three ways contact center agents are abused and tools to improve the situation. Disrespect.

Contact Center 72

Contact Center Sentiment Analysis Legal AI 72