Taylor Reach Group

NOVEMBER 9, 2018

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, or governmental regulations, financial reports, and legal documents. Experience with contact center reporting and Key Process Indicators (KPIs).

Outlook 80

Outlook Legal Social Media Contact Center 80

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Customer Relationship Management (CRM) Systems CRM systems are essential for gathering and organizing customer information at different points of contact.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Lightico

AUGUST 9, 2021

This slows completion of these processes and often exacerbates customer stress that’s already running high. In many cases they may not already be a customer of that particular bank and therefore they’ll be asked to verify their identification. Accelerating this process for these customers helps banks: cut overall time to resolution.

Legal 52

Legal Contact Center NPS Customer Relationship 52

Zendesk

AUGUST 24, 2021

They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks. B2Bs also often sell large, complex, and pricier products or services, so more is at stake in a B2B customer relationship. If you’re not sure where to begin, we’ve got you covered.

B2B 98

B2B Customer Service B2C Finance 98

Zendesk

AUGUST 24, 2021

They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks. B2Bs also often sell large, complex, and pricier products or services, so more is at stake in a B2B customer relationship. If you’re not sure where to begin, we’ve got you covered.

B2B 52

B2B Customer Service B2C Finance 52

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

NOVEMBER 16, 2023

We closed the loop with our entire customer base by sending a letter from the senior leadership team outlining the top 3 issues from our annual customer relationship survey with a promise to send a progress report within a certain number of months.

VOC 62

VOC B2B Close the Loop Non-Profits 62

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Customer service managers shape the customer service experience at an organization, so…”. One thing we asked all recruits was to talk us through how they would deal with…”. A critical support ticket (e.g.,

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Customer service managers shape the customer service experience at an organization, so…”. One thing we asked all recruits was to talk us through how they would deal with…”. A critical support ticket (e.g.,

Customer Service 182

Customer Service Start-ups Education Gaming 182

ClearAction

DECEMBER 31, 2017

You should have two camps of VoC: (1) exploring customers’ expectations, workarounds, consequences, and ultimate objectives among all the players who influence buying decisions and (2) monitoring what’s working and what’s not, with emphasis on moments of truth (pivot points for customer churn in their end-to-end journey). (2)

Customer Experience 54

Customer Experience VOC Non-Profits Customer Experience Management 54

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118