Uniphore

DECEMBER 14, 2021

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. These types of advances are transforming customer experience across contact centers for global enterprises.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

OCTOBER 21, 2021

Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. Conversational Automation really is the next frontier in digital transformation.

Contact Center 189

Contact Center Education AI Healthcare 189

DMG Consulting

AUGUST 16, 2022

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11