Fonolo

FEBRUARY 26, 2019

Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If you have, you were tacitly acknowledging the importance of positivity in customer service. How to Efficiently Manage Service Levels with the Right Technology. VPs & Directors of Customer Experience.

Customer Service 77

Customer Service Contact Center Education Technology 77

Fonolo

JANUARY 16, 2019

Oxford University’s Carl Frey and Michael Osborn predict that call center functions have more than 95% probability of automation. Finally, new customer service channels mean that companies are looking for their agents to have broader skill sets. Who should attend: VPs & Directors of Contact Centers.

Contact Center 85

Contact Center Social Media Education AI 85

Taylor Reach Group

JANUARY 21, 2019

has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. Rosetta is a highly sought-after customer experience management thought leader and speaker.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? respondents as the most frustrating aspect of the customer service experience.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 24, 2019

Secondly, in recent years there has been a growth in “reshoring”: Call centers are returning to North America, a trend driven by several factors including low wage inflation and an increased focus on customer experience. Who should attend: VPs & Directors of Contact Centers. The Panelists: Thomas Laird.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 30, 2019

Avaya IX Digital Contact Center: Voice, omni-channel, desktop, and workforce engagement. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Director of Customer Experience. The Panelists. Thomas Laird.

Contact Center 57

Contact Center Social Media Education Innovation 57