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Chapter 5: Impact of CX on Business metrics

SurveySensum

MARCH 4, 2021

In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. . Acquire customer.

CX 52
CX VOE VOC Voice of the Customer 52
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Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them

Execs In The Know

MAY 10, 2021

We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. Customer experience (CX) leaders also need to remember that agents have a unique perspective because they talk to customers every day.

Contact Center 87
Contact Center Gaming Legal Voice of the Employee 87
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