Confirmit

FEBRUARY 25, 2019

Is your CX activities tightly aligned to your corporate goals? Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Tell us how that reduced calls into the contact center and how that reduced costs, for example. Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. Watch the Webinar.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20

Execs In The Know

MAY 18, 2021

The Importance of Research to the Modern CX Executive . But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? Doing Contact Center Quality Assurance the Right Way. Host/Sponsor: Fancy Mills, COPC Inc.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” Some of the best ways to do so include: Call your contact center and speak with an agent. Use your product.

Social Media 345

Social Media VOC VOE Contact Center 345

Execs In The Know

MAY 10, 2021

We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. Customer experience (CX) leaders also need to remember that agents have a unique perspective because they talk to customers every day.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” Some of the best ways to do so include: Call your contact center and speak with an agent. Use your product.

Social Media 182

Social Media VOC VOE Contact Center 182

CX Accelerator

JANUARY 25, 2019

Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of Customer Experience (CX). So how can we move beyond the hypothetical, and actually make the EX / CX connection? Sadly, it's often just talk. Does this make it any less important? Not at all. ."

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132