Contact Center Healthcare Mystery Shopping Touchpoint 
InteractionMetrics
JULY 22, 2019
In the United States, healthcare is a $3.5 The thing about these everything else touchpoints is that they’re not ‘surveyable’. Mystery shopping, surveys, service evaluations, wait-room observations, and “ear-to-the-ground” feedback from staff all provide medical practices with a range of perspectives and data-driven insights.
InteractionMetrics
JULY 22, 2019
In the United States, healthcare is a $3.5 The thing about these everything else touchpoints is that they’re not ‘surveyable’. Mystery shopping, surveys, service evaluations, wait-room observations, and “ear-to-the-ground” feedback from staff all provide medical practices with a range of perspectives and data-driven insights.
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