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Customer Relationship Management VOC Machine Learning Voice of the Customer Artificial Intelligence Customer Relationship Customer Expectations CRM Innovation AI More Related Topics >
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Current Status of Speech (and Text) Analytics

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. To date, most companies apply IA primarily in their contact centers, as this is the source of the recordings and digital transactions that these solutions analyze. Product Innovation.

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