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How to write customer service procedures your employees will love

Inside Customer Service

APRIL 22, 2021

The hotel used mystery shoppers to evaluate its operations, and the valets had earned a string of poor reports. Next, the manager started sharing each mystery shopper report with the team. Associates at one retailer struggled to follow procedures for building product displays.

Mystery Shopper 182
Mystery Shopper Customer Service Government Retail 182
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Monthly Mash and The Sympathetic Holiday Shopper

Customers That Stick

DECEMBER 15, 2014

of respondents said they have “felt sorry” for retail workers who work on holidays. Retailers might want to be some research of their own about whether or not opening on holidays is worth it in the long run. If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping.

Mystery Shopper 126
Mystery Shopper Contact Center Social Media Retail 126
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