CSAT.AI

JULY 12, 2023

Agents Are Still an Important Key to CX Another finding of the recent Microsoft report was that the call center is still a large part of customer experience and service. Though omnichannel is making large strides and is expected to continue to grow, agents are still a vital part of CX. Let AI help you raise your customer service bar.

AI 87

AI CX Gambling Sentiment Analysis 87

DMG Consulting

JANUARY 24, 2023

Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. These applications have great potential to dramatically improve the performance of contact center agents and other front-line employees (see figure 1).

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

CSAT.AI

AUGUST 14, 2019

With excessive t urno ver in contact centers impacting metri cs , keeping great agents is good ROI. Setting your agents up for success sets your business up for success, particularly for in-house contact centers where you create the training program. Customer service is an omnichannel experience now.

Customer Service 52

Customer Service Sentiment Analysis Contact Center Omnichannel 52

Comm100

JUNE 25, 2019

However with costly onboarding and training costs and high turnover , contact centers don’t can struggle to build excellent agent experiences. Internal AI can turn that all around and supercharge contact center agents so they’re faster, more knowledgeable, and more efficient. What is Agent-facing AI?

AI 49

AI Contact Center Sentiment Analysis Machine Learning 49

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Callminer

APRIL 20, 2018

Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. Each contact center has its own priorities and goals, each of which is influenced by customer expectations.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Omnichannel : Providing seamless customer support across multiple channels like website, social media, chat, phone and text. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Ameyo Callversations

AUGUST 26, 2021

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. And with the Great Resignation looming over the contact center world, you’ll need all the help you can get!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Ameyo Callversations

NOVEMBER 10, 2021

Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, CoBrowse with video calling and CognoDesk (a minimalist ticketing software). All of this combined with Exotel’s platform amounts to huge benefits giving you a clear competitive advantage: #1 Shorter wait times for your contact center.

Omnichannel 52

Omnichannel AI Sentiment Analysis Contact Center 52

Ameyo Callversations

FEBRUARY 7, 2022

Companies can improve their top-line revenue by around 10% when onboarding the right contact center system. This truly facilitates the development of an omnichannel presence for customers. Omnichannel Engagement with Customer s. – Mckinsey. The Strategic Importance of Customer Support Systems in the Enterprises.

Sentiment Analysis 52

Sentiment Analysis Omnichannel Contact Center Customer Relationship Management 52