SugarCRM

MARCH 24, 2020

A CRM is essential to business, it allows sales to keep up with conversations, customer service to identify installations to handle issues, and marketing a place to hand over leads. If this software is so essential, then why do customers have an emotionally negative response to it? Emotions and the CRM Industry.

CRM 32

CRM Innovation Outlook CX 32

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., It offers an easy-to-use interface for creating and managing surveys effortlessly. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. VoC flows into additional data and insights to become customer intelligence. customers, channel partners, alliances).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63