CRM Customer Satisfaction ML Predictive Analytics 
SugarCRM
OCTOBER 24, 2023
In today’s business landscape, it’s hard to find an organization that operates without CRM tools, even in its primitive forms. However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception.
Fonolo
MAY 23, 2023
Benefits of Hyper-Personalization Enhanced Customer Engagement When you provide personalized experiences, your customers feel valued and understood. Hyper-personalization can foster a stronger emotional connection between customers and your brand. Increased Customer Satisfaction Hyper-personalization anticipates customer needs.
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VOZIQ
NOVEMBER 14, 2023
In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth.
Ameyo Callversations
APRIL 21, 2022
Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. The idea of customer service as a telephonic conversation between the service agent and the consumer needs to be shunned.
SugarCRM
JULY 15, 2021
Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Catering to the needs of businesses in different verticals, companies in the sales force automation and CRM industry need to pay better attention to their pain points. Listening to the Market’s Needs.
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