SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Hodusoft

OCTOBER 14, 2022

Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. It can be email, different social media platforms, live chat, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Aquire

SEPTEMBER 18, 2021

What is a customer experience strategy? A customer experience strategy is a holistic plan to increase customer satisfaction and engagement across all interactions with your brand, from discovery to post-purchase. This information will allow you to build customer personas that you’ll later use to shape your strategy.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

These behaviors shape the face of digital customer service that companies offer. Why is digital customer service important? Digital customer service can help you increase customer satisfaction and reduce costs. In fact, good online service is downright expected by most customers. Social media.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Help Scout

APRIL 27, 2021

It’s the feeling that comes from your customers having their needs met regularly, at the right time, in the right way. Unlike other metrics, like Net Promoter Score , Customer Effort Score , or Customer Satisfaction Score , there isn’t a defined way to measure your customer happiness — unless you create another survey to do so.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media NPS 135