CRM Data Entry Omnichannel Technology 
Fonolo
FEBRUARY 14, 2023
As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. So you can imagine the sheer volume of data your call center collects on a regular basis.
SugarCRM
MAY 20, 2022
With it came the dawning of Sell Premier, the flagship CRM solution for businesses with more complex sales scenarios and/or mid-to-large or global sales organizations. While we’ve shared capabilities matrixes and guides to the editions , this top-of-the-line CRM solution deserves its own moment in the spotlight.
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Hodusoft
DECEMBER 28, 2022
Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations.
SugarCRM
OCTOBER 27, 2022
What’s New, What’s Next – Scanning the CRM Horizon. We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found. Indeed, this is the definition of a modern, omnichannel customer experience.
Hodusoft
DECEMBER 6, 2022
7 ways contact center software improves customer service quality With the modern trends in communication technology, contact center software have become more advanced than ever. Omnichannel capabilities help businesses to merge all of their communication channels into a single platform and maintain a high level of customer service.
Hodusoft
MARCH 21, 2024
In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success. from 2021 to 2028. What is BPO?
SugarCRM
AUGUST 3, 2021
Native integrations with Sugar Sell and other customer relationship management (CRM) solutions, including Salesforce, Microsoft Dynamics, Infor, and NetSuite. CRM integration provides one-click access for your sales team to all the lead information and general activity data they need. Sugar Sell: A Next-Generation CRM Platform.
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