DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. In some cases, it’s an original equipment manufacturer (OEM) arrangement where a CCaaS vendor white-labels third-party applications and brands them as its own.

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

SugarCRM

MAY 2, 2024

Woodward , an industrial manufacturing company with a history of over 150 years, has always strived to deliver high quality products and excellent customer experiences. Before collaborating with Sugar, Woodward used Salesforce as its main CRM solution. In the end, the manufacturer selected Sugar’s Sugar Sell.

Manufacturing 26

Manufacturing Outlook CRM Innovation 26

ClearAction

OCTOBER 1, 2018

CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. Flowing CXM starts with VoC as the shaper of corporate strategy and culture. VoC flows into additional data and insights to become customer intelligence.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63