Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Zendesk

FEBRUARY 27, 2021

Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. 3CX (Support) provides integration with Zendesk via the 3CX API for CRM. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90