15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
Companies do marketing, sales and CRM – the customer does the experience! It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. How to overcome those challenges? Recognise your business is about the customer and not you.
129 
Let's personalize your content