Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

OCTOBER 5, 2021

your CRM or CX platform) and your teams can better understand each customer’s expectations based on previous purchases, questions, knowledge base searches, conversions, and more. Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Practice social listening. Social media is where customers are usually the most honest and vocal. You can also focus on customer service KPIs, like NPS, CSAT, or CES (Customer Effort Score). Once you have enough information, create buyer personas.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. By defining measurable goals, such as CSAT or NPS, you can continuously improve and measure customer satisfaction levels. How can you do it?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Help Scout

APRIL 27, 2021

Traditionally this has been done with CSAT surveys or NPS, but there are many other ways that you can learn about your customers: Focus groups. Social media. CRM insights. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Point of sale studies. Landing pages.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media Start-ups 135

Shep Hyken

JANUARY 14, 2022

This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management. Gaining this understanding will also help you better align your various lines of business (marketing, sales, service, and product teams). .

VOC 65

VOC Engineering Social Listening Technology 65