Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels. Practice social listening. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

OCTOBER 5, 2021

Posting on social media about a positive or negative experience. Social media. Good communication takes many forms, but on mediums like live chat, email, social media, or messaging, the more concise the better. Calling support (many companies have digitized their call centers). Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Help Scout

APRIL 27, 2021

Traditionally this has been done with CSAT surveys or NPS, but there are many other ways that you can learn about your customers: Focus groups. Social media. CRM insights. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Point of sale studies.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media NPS 135