Hodusoft

JULY 12, 2021

Going by the outlook, software aiding in work from home will be a valuable addition for any business. Key features of HoduCC contact center software: Omnichannel . HoduCC is made for modern contact center operations with an omnichannel support framework that lets you manage customer communication over multiple channels.

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. The tool displays data in CRM and sets triggers accordingly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

NOVEMBER 24, 2020

Customer relations management (CRM) software can help you create a great UX, increasing conversions and boosting your bottom line. In short, CRM software is a no-brainer—but before you settle for a familiar name, review your options carefully. Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world.

E-commerce 49

E-commerce Social Media CRM Outlook 49

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customer’s journey with intelligent features and an omnichannel experience. .

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JANUARY 26, 2022

A recent survey by Adobe said that companies adopting omnichannel customer engagement have the potential to boost their closure rates by 25% and can even view a 10% hike in growth. . This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

ClearAction

AUGUST 6, 2019

In Hewlett-Packard’s Marketing department at the start of her career, Kirsty’s outlook was influenced by a mandatory six-month job in the field to develop an understanding of customers as the prerequisite to her Marketing role. Social Media Analytics: insights on what customers are saying to/about the company.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48