A tale of two contact centres: Omnichannel versus multi-channel
Logicalware
FEBRUARY 13, 2024
That’s right, omnichannel and multi-channel. Historically known as the call centre, an omnichannel contact centre is so much more than just that one communication channel. Omnichannel is like a one-stop shop for customer service. Omnichannel is like a one-stop shop for customer service.
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