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Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want

Comm100

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

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Inside sales vs. outside sales: What are the key differences?

Zendesk

Evolving technology means customers are no longer limited to shopping locally. Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe.

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How to Make Snapchat Quizzes

ProProfs

Snapchat is a social media messaging app that lets you share pictures and videos (called snaps) with other Snapchat users you choose to add as your friends. With the then recently launched 3D world lens, Netflix created a virtual portal to transport their fans into Joyce Byers’ Upside Down living room. . What is Snapchat? .

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What is IT’s role in the experience economy?

Qualtrics

It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. Provide intelligent technologies. So you need to use technologies that help you find the signal amongst the noise.