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Reviews Completed on Your Phone Are More Emotional

Beyond Philosophy

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. This behavior is called Attentional Blindness.

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How to Improve Customer Service in the Airline Industry

Aquire

According to the International Air Transport Association, demand for air travel decreased by 65.9 But with the right digital technology and protocols in place, your company’s response to these scenarios can actually help foster a great customer experience. Digital technology makes this possible. Delta Airlines.

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Amazing Business Radio: Paulo Almeida

Shep Hyken

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable.

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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

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Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want

Comm100

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

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Reviews Completed On Your Phone Are More Emotional

Beyond Philosophy

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. This behavior is called Attentional Blindness.