Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads. Legacy tools are especially cumbersome for mobile phone users.

Transportation 52

Transportation CX Omnichannel Social Media 52

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 But with the right digital technology and protocols in place, your company’s response to these scenarios can actually help foster a great customer experience. Digital technology makes this possible. Delta Airlines.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Comm100

FEBRUARY 15, 2022

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Sephora is a prime example of seamless omnichannel integration in retail. Glossier , a beauty brand, excels at engaging with customers on social media platforms like Instagram.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Zendesk

NOVEMBER 3, 2023

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. VAEs often create generative AI images and text.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. Who is doing this right?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40