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Why monitoring systems are essential to great customer experience

Inside Customer Service

That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Portland's transportation system is run by TriMet , which provides bus, light rail, and commuter rail service. Customers like Pascoe are trying to solve a transportation problem.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Streaming media: (Apple Music, Netflix, Prime Video, Spotify, Stitcher, YouTube) 38.8%. Maps & transport: (Strava, Google Maps, Uber) 45.2%.

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How to take airline CX out of a holding pattern

Zendesk

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. These channels include phone, email, social media, chat, and instant messaging.

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Amazing Business Radio: Paulo Almeida

Shep Hyken

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Some industries require a faster response time than others. These industries require larger, highly scalable teams to meet the customer’s needs.

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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. Marriott International, then, has a partnership with Grab as well: it integrates its platform across its service portfolio, including food delivery, payments, transport, and advertising.

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Reviews Completed on Your Phone Are More Emotional

Beyond Philosophy

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. In particular, it has implications regarding reviews, social media, and customer research. . This behavior is called Attentional Blindness.

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Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want

Comm100

The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Social media engagement for customer support. Uber is one easy example.