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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable.

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Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want

Comm100

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more.

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A beginner’s guide to generative AI for business

Zendesk

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. How does generative AI work?

AI 52
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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.