Beyond Philosophy

AUGUST 21, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. I am fascinated by the significance of emotion as drivers of customer experience and behavior.

Transportation 179

Transportation Social Media Technology Technology 179

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. (If you would like to know more about it sign up for our free webinar ).

Technology 48

Technology Technology Manufacturing Transportation 48

Fonolo

APRIL 17, 2019

Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. The cost-reducing impact of call-back technology.

Transportation 78

Transportation Contact Center Social Media Innovation 78

Comm100

FEBRUARY 22, 2021

With technology and data so key to our lives, it’s almost impossible to keep tabs on who has our data and what it’s being used for. For any business to thrive, they need their customers to trust them, and to do this, they need to prove that they take personal privacy seriously. Get Comm100 Free. Comm100 Free.

Transportation 59

Transportation Social Media Compliance Technology 59

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe.

Sales 52

Sales Social Media CRM B2B 52

Zendesk

NOVEMBER 3, 2023

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Table of contents: What is generative AI?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Qualtrics

FEBRUARY 11, 2019

As the market shifts towards patient-centered care, it’s vital that organizations understand the importance of creating an excellent overall experience for their patients. In 2018, health care providers invested in a number of digital services such as online bill pay, social media presence, and a 24/7 nurse hotlines.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

C3Centricity

SEPTEMBER 14, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Why should shopping be any different from transport today? ]. Become payments agnostic.

Retail 77

Retail E-commerce Manufacturing Transportation 77

C3Centricity

APRIL 29, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Why should shopping be any different from transport today? ]. Become payments agnostic.

Retail 71

Retail E-commerce Manufacturing Transportation 71

Qualtrics

APRIL 25, 2019

And it’s also crucial the staff experience is optimised, as we’ve seen how the patient experience correlates with how NHS staff feel about their work. In 2018, there was greater investment in a number of digital services such as social media presence and 24/7 hotlines. Technology will transform the healthcare experience.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

Qualtrics

JUNE 6, 2019

Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior. BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well.

Transportation 33

Transportation Entertainment Sports Social Media 33

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40