VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Intercom, Inc.

JUNE 23, 2020

Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Yet customer expectations continue to rise. Click to view.

Start-ups 245

Start-ups Customer Expectations Machine Learning Technology 245

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. Benefits of omnichannel customer experience Today, most customers prefer using multiple channels for shopping.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

PeopleMetrics

NOVEMBER 1, 2022

To help banks improve their CX, this article will answer foundational questions about CX in banking and explore seven promising trends in the field: What is customer experience in banking? What do customers expect from banks? Why does customer experience in banking matter? What do customers expect from banks?

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118