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Structured Data CXM ML Customer Experience Management Business Operations NPS Sentiment Analysis Customer Feedback Actionable Insights Social Media More Related Topics >
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Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Careful and well implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 121
Text Analytics Sentiment Analysis NPS Net Promoter Score 121
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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.

Customer Satisfaction 52
Customer Satisfaction Social Media Text Analytics Actionable Insights 52
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