Customer Expectations Customer Experience Management Key Driver Analysis Start-ups 
ClearAction
FEBRUARY 4, 2020
You can see evidence of this in Forrester’s analysis 1 , where they found that stock price for customer experience (CX) leaders grew 34%, in comparison to 5% for CX laggards and 20% for the S&P 500 during the same time period. This is likely due to customers’ expectations rising faster than companies can keep up.
ClearAction
JANUARY 12, 2022
Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. Examples of achievements that grew customer trust: 11. 1M savings monthly to the customer.
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