ClearAction

NOVEMBER 11, 2022

Customer experience gains from gratitude in interactions are inclinations to reciprocate behavior, spread positive word of mouth, and do more with your brand. Your non-customer-facing groups and partners learn how to prevent issue occurrence. Your resources are freed-up from value-rescuing to value-creating.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

FEBRUARY 4, 2020

You can see evidence of this in Forrester’s analysis 1 , where they found that stock price for customer experience (CX) leaders grew 34%, in comparison to 5% for CX laggards and 20% for the S&P 500 during the same time period. This is likely due to customers’ expectations rising faster than companies can keep up.

Customer Experience 62

Customer Experience Non-Profits Key Driver Analysis CX 62

ClearAction

JANUARY 12, 2022

Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. Examples of achievements that grew customer trust: 11. 16X reduction in customers’ time for service.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

MARCH 20, 2019

We all know we should be doing the right things that strengthen customer relationships and get ahead of the renewal so there are no unexpected surprises… but doing what , exactly? Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. Beginning With the End In Mind.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40