Remove Customer Expectations Remove Key Driver Analysis Remove Net Promoter Score Remove Start-ups
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CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. Examples of achievements that grew customer trust: 11. 16X reduction in customers’ time for service.