Customer Expectations Customer Experience Management Scorecard Sports 
ClearAction
APRIL 3, 2015
To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. However, research shows most customers still value an emotional connection with the people fronting the organization.
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